STAFF PORTAL

Staff Only

Membership & Forms Daily Operations Sales & Retention Staff Resources Tutorial Videos

A1 — Dynex Member Online Signup Page

Manukau Online Signup

A2 — Forms for Printing

Membership Agreement Membership Agreement (28-day Clients)Direct Debit (DD) Form Only Member Induction Form Membership on Hold Form Cancellation Form Guest Form Agreement for Minors

A3 — Credit Card Payments Page for Members

B1 — Daily Checklist

B2 — Closing Up Form and Timesheet

Closing Up Form Timesheet Submission

B3 — Daily Records

B4 — Upload Photos and Videos

Google Drive Folder

C1 — Leads and Sales Process

28-day Clients Flow Chart Phone Sales Call Script Voicemail and Text Scripts Lead Management Phone Calling Tips Sales Role Play Video

C2 — Member Retention

Existing Member Retention Guidelines · Upfront Expiry Follow Up Process

C3 — Failed Direct Debit Process

Failed DD Flowchart (aka Failed DD Bible)

D1 — Staff Expectations

Getting the Basics Right

D2 — Staff Scope and KPI

Manager Gym Assistant KPI Tracker

E — Tutorial Videos (Recommend watching at 1.25 or 1.5x speed)

Member Signup on Dynex — Part 1 Member Signup on Dynex — Part 2 Re-enrolling an Ex-Member on Dynex Recording Member Payments on Dynex Making a Product Sale on Dynex Understanding Member Transaction Log on Dynex Membership Freeze on Dynex Finishing a Membership on Dynex Check Upcoming Terminations on Dynex Filling in the Closing Up Form

LINKS & PASSWORDS

Contact your Team Leader or Peter & Michael